This privacy policy applies to all services, games, and transactions on the rds 2 platform. By using the platform, you are considered to have consented to this policy.
What data do we collect?
Delivering services on the rds 2 platform requires collecting certain personal information. We only collect what is strictly necessary to provide you with the best gaming experience and keep your account secure. Details are outlined below:
1.1 Information Collected at Registration
When creating an account on rds 2, you will be required to provide the following information:
- Full name (as per national ID)
- Date of birth (for age verification)
- Email Address
- Mobile Number
- Residential Address
- Preferred currency & payment method
1.2 KYC Verification Information
We complete a KYC (Know Your Customer) process before withdrawals and high-value transactions. This requires:
- Copy of national ID or passport
- Proof of address (utility bill or bank statement)
- Proof of payment method ownership
- Photo ID (where applicable)
1.3 Automatically Collected Information
When you use rds 2, certain technical information is collected automatically. This includes:
| Data Type | Purpose | Retention Period |
|---|---|---|
| IP Address | Security Verification & Fraud Prevention | 90 days |
| Device Information | Multiple Account Detection | For the duration of the active account |
| Browser & OS | Improving Service Quality | 30 days |
| Login Log | Account Security | 1 year |
| Gaming Log | Dispute Resolution & Audit | 5 years |
| Transaction History | Financial Auditing & Legal Obligations | 7 years |
How do we use your data?
Rds 2 uses your data only for specific, legitimate purposes. It is never used for any unauthorized purpose. Key use cases include:
- Account Management: To create your profile, enable secure login, and protect your account.
- Identity Verification: To complete age verification and the KYC process.
- Transaction Processing: For processing deposits, withdrawals, and bonus distributions.
- Customer Support: To resolve your complaints and queries quickly.
- Security & Fraud Prevention: To detect suspicious activity.
- Legal Obligations: To comply with applicable laws and regulatory authority guidelines.
- Service Improvement: To run analytics that improve your experience.
Rds 2 may use your data to provide personalized gaming recommendations. However, this analysis is entirely contained within the platform — no data is shared externally.
Data Sharing & Disclosure Policy
Rds 2 firmly believes your personal data belongs to you. We do not share it with third parties without your consent. However, disclosure may occur in the following exceptional circumstances:
2.1 Legal Obligations
Where required by a court order, government directive, or legal process, rds 2 complies with its legal obligations to disclose information. Legal counsel is sought before any such disclosure is made.
2.2 Payment Processing Partners
To process deposits and withdrawals, we share only the minimum necessary information with approved payment gateways including bKash, Nagad, and Rocket. These partners are also bound by strict privacy policies.
2.3 Security & Fraud Prevention
If rds 2 suspects money laundering or terrorist financing, it is legally required to notify the relevant authorities. In such cases, the necessary information will be shared with those authorities.
Our Security Measures
Rds 2 uses industry-leading security technology to protect your privacy. Our multi-layered security framework ensures your data stays protected at all times:
- SSL/TLS Encryption: All data transmissions are encrypted with 256-bit SSL.
- Two-factor authentication (2FA): An extra layer of security for account logins.
- Firewall Protection: An advanced firewall system prevents unauthorized access.
- Regular Security Audits: Third-party experts conduct regular system audits.
- Data Backup: All data is stored on secure backup servers.
- Access Control: Only authorized personnel have access to specific data.
No system on the internet is 100% impenetrable. However, rds 2 continuously works to strengthen its security measures. If you notice any suspicious activity on your account, please contact us immediately.
Cookie Policy
The rds 2 website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use the following types of cookies:
- Essential Cookies: Required for core platform functionality and cannot be disabled.
- Functional Cookies: Helps remember your preferences and settings.
- Analytics Cookies: Helps identify which sections of the site are used most.
- Security Cookies: Used to prevent fraud and defend against cyber attacks.
You can manage cookies at any time through your browser settings. However, disabling essential cookies may cause some services to not function properly.
Data Retention Duration
Rds 2 does not retain your data longer than necessary. Even after account closure, certain information may be kept for a defined period due to legal obligations:
- Account Information: Duration of active account + 3 years
- Transaction Records: 7 years (as required by financial regulations)
- KYC Documents: 5 years
- Gaming Log: 5 years
- Support Contact: 2 years
Once the retention period expires, data is automatically deleted through a secure process.
Your Privacy Rights
Rds 2 believes every member has full rights over their own data. You may exercise the following rights:
Right to Access Data
You may request to know what data we hold about you.
Right to Rectification
You may request corrections to any inaccurate or incomplete information.
Right to Erasure
Under certain conditions, you may request that your data be deleted.
Right to Restrict Processing
In certain cases, you can restrict how your data is processed.
Data Portability
You have the right to request a copy of the data we hold about you.
Right to Object
You can object to the use of your data for specific purposes.
To exercise these rights, please contact our support team. Requests are typically processed within 30 business days. For complex cases, additional time may be required, and you will be informed accordingly.
Privacy of Minors
Rds 2 is strictly prohibited for anyone under 18. We do not knowingly collect data from minors. Age is verified at registration, and identity verification is mandatory during the KYC process. If any minor's data is collected by mistake, it will be deleted immediately upon discovery and the associated account will be closed.
Policy Updates
Rds 2 may update this privacy policy when necessary. For significant changes, you will be notified via your registered email or through a platform notification. Continued use of the platform after any changes constitutes your acceptance of the updated policy. The latest version will always be available on this page.
Contact & Complaints
For any privacy-related questions, requests, or complaints, please reach out to our data protection team. We provide full support in Bengali and respond within 72 hours.
To submit a privacy-related request: [email protected] — Our dedicated privacy team will process your request promptly.